Moisture detected despite no moisture

[kewttomato]

Hi

My Note 10+ indicates moisture detected and I'm not able to charge my phone with cable. This has been on going for a month despite my phone has not been wet before.

I have try using silica and Air dry it but it doesn't go away. 

I also not able to reboot it to android system mode to try to clear the system cache. 

Need some advise on what to do

[SyedTipuTabrez · Accepted solution]

Try holding down the volume down button and the power button until u see the Samsung logo and let go.. it might fix the issue.. if not, try doing a factory data reset. If this was helpful, pls click the 3 dots and accept my solution. Thanks!

[kewttomato]

Will give this a try again... let u know by then. Thanks

[bluezombiehead · Accepted solution]

Check if your charging port is dirty. If so use a toothpick and gently clean out the dirt. If there's some green spots on the port that means there is corrosion and that is when it is needed to replace.

[bluezombiehead]

If you've find my answer helpful, tap on the 3 dots and then tap on 'accept solution'. Thank you!

[kewttomato]

Let me try this out.

[PapaJohns · Accepted solution]

Hold volume down and power at the same time until it reboot and you see the Samsung logo. 2. Back up your data and factory reset. 3. Wait a couple hours/days longer the better. If all fails please go to a Samsung experience store or any Authorized service center.

How to backup and restore data:https://www.samsung.com/uk/support/mobile-devices/backing-up-and-restoring-data-on-my-galaxy/

[kewttomato]

Thanks. Will try and worst case, reset... else, time to upgrade

[PapaJohns]

If you find this tips useful please press the three dots and click"Accept Solution"

[ScubaOnline]

I had the same issue with my note 9.whenever the phone battery is flat or less than 10% and I try to charge the error appears. I will use wireless charging to charge up and it will go away.