Suddenly my n20u would not recognize my fingers. Even if after removing the preinstalled glass protector. Done removing all my previous fingerprints. Would not recognize my fingerprints even during the storing process. Gets stuck at 20% at best. Phone tells me to press harder; done it almost to a glass-shattering force, but nada. So I'm left with disabling it and using PIN. I am now backing up my data via Smart Switch, as I intend to bring this unit to the Samsung Store again. The Note 9 with the physical fingerprint scanner at the back still works like magic till now....
Hey there! Amazing day! How's your recent Galaxy experience? You may opt to check this link to try and see if this troubleshooting steps would help you resolve your fingerprint scanner issue.
May we also ask if your device and all applications are updated? Try also clearing your DATA CACHE, and restarting your device to refresh your system. 😊
Should your concern still exist, don't hesitate to reach us via our TOLL-FREE HOTLINES:
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Hi. Thanks for the tips. I think my new post today can further shed light on what happened. Well, it took a few minutes of tinkering with my unit before the tech guy came back to recommend factory resetting which I readily consented to (I knew it!). Anyways, I already anticipated for such eventuality and I already backed up all data thru Smart Switch a day prior. I decided to leave the unit to them, and then I got a call informing me that the problem persisted after the reset and they concluded it's a HW issue and so they have to change parts. The unit will have its anniversary this September yet, so it still qualifies for a warranty service.
I clicked the link you supplied and when thru the all the tips. I think I have done those tips that I could safely do at home, but to no avail. I even initially seriously thought it had also to do with my fingers, coz a few times even the bundy clock at the office would not recognize me (made me ask if I'm a ghost already LOL). But when it's already the Samsung tech guy reporting he met the problems too when he inputted his own fingerprints into my unit, then I got reassured...
So, yesterday I was at the Samsung store again to update the tech guys that I still had the issue with malfunctioning fingerprint scanner on my N20U5G. Eventually they acknowledged it's a hardware issue and I had to leave the unit there for repairs (changing the display panel?). And it may take days, as the parts have to be ordered somewhere. In that case, I think this has got to be the first reported fingerprint scanner HW breakdown of the unit being reported here (awaiting hands-up from the rest? Hehe). Meanwhile, I had to plop my SIM with my 21 yr old number to my previous phablet, an openlined, Globe-provided Note 9 DS, which also had another Globe sim that I subscribed during their unli-everything (4GB data tho) promo last month - GPlan 599 sim-only. While at that store, I received an update for Note 9 which I downloaded and installed. I don't know yet what changed 🙂 So now I am back to this old Note, which for me has the best-ever fingerprint scanner (with a dedicated interface at the back). I may (temporarily) miss the advanced camera and UI features of the N20U, but since admittedly, 80% of the time, my mobile phones are just for calls, texts and messages and social media and handy reference databank, the sepanx would not be that troublesome. And please bear with me as I belabor the fact that Note9 has this Pulse Oximeter feature that the N20U doesn't have. (Or is there?)
Thanks much for the update, sir! Again, we do apologize for such ruckus you have to go through. Nonetheless, our service teams are always up to assist valued clients like you. We do appreciate your unwavering support to Samsung. Wishing you the best. Stay safe. God bless! 😊
Claimed my N20U today, and yes! The fingerprint scanner feature is now working. So it was indeed a hardware issue. A am worried now, after the tech guy told me that I should be careful this time coz with the repairs/replacements that they did, my unit has lost its original waterproof feature! Is this true?? I thought all features will be restored if warranty is served by Samsung? Kinda sad if this is true, coz in the first place the original issue was something of a factory defect and not user's negligence - a nonfunctioning sensor within the warranty period. Still in the process of restoring files now.....
