Original topic:

NFC chip unresponsive after last update

(Topic created on: 10-23-2023 05:05 AM)
196 Views
stst69
Beginner Level 2
Options
Galaxy Note
Note 10+. Anyone else have the same problem?
3 Comments
ak47let
Beginner Level 5
Galaxy Note
Yes I have the same issue
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SamsungClaudette
Community Manager
Options
Galaxy Note

Hey @ak47let

Thanks for reaching out. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps.

To send an error report:
Samsung Members app > Support > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.

 

Kind Regards,

SamsungClaudette

SamsungClaudette
Community Manager
Options
Galaxy Note

Hey @stst69

Thanks for reaching out. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps.

To send an error report:
Samsung Members app > Support > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.

 

Kind Regards,

SamsungClaudette

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