Note 10+

[Felamy]

Need help, I have a problem connecting s pen. It always says cannot connect, please try again.

[TeamGalaxyEvflor]

Amazing day! Jan here, Samsung moderator. Thank you for sharing your concern here in the Samsung member community and we're very sorry to hear that you're experiencing this king of inconvenience. In regards to this, a ticket has been raised for the issue and we're currently evaluating the situation. For further assistance you can reach us via this number below 

MOBILE: #GALAXY (#425299)

Standard Landline : (02)8-422-2111

PLDT Toll free : 1-800-10-726-7864

Globe Toll Free : 1-800-8-726-7864

Daily (8:00 AM to 8:00 PM)

or via LIVE CHAT SUPPORT: https://livechat.support.samsung.com/Customer_new/PH

Our friendly technical support experts are ready to assist you.

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Thank you. Update us here should your concern be addressed. Stay safe! 

[m00np00l]

https://www.sammobile.com/news/galaxy-note-10-plus-s-pen-disconnection-issue/amp/

[Tili]

I have been having the same issue lately. This is the first time in 18 months.

[TeamGalaxyEvflor]

We're really sorry for this inconvenience. Please bear with us while we're working for a solution to this issue. 

[m00np00l]

Hi Felamy, they changed my s pen at the service center and it resolved the issue. Hope your unit is still within warranty.

[TeamGalaxyEvflor]

That was good to know! Enjoy your new S-pen and we're sorry for the inconvenience this brought you. 

[JeyPs]

Any resolution to this? I am. Experiencing the same issue with my S Pen. It shows a notification that it is not connected and when I do a sync I get the same error "Cannot Connect, Try Again".