Original topic:

Note 20 Ultra Green Line

(Topic created on: 08-02-2024 02:39 AM)
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xejm41
Active Level 1
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Galaxy Note
I'm a broke student and recently, a few green lines appeared on the screen. I cannot afford RM 1000+ just to fix something that I didn't even do. I took care of this phone like it's my newborn baby, never dropped it nor dipped it in water. Now I've heard about the free screen replacement program in Samsung SC, but is my phone model included in the program?




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12 Comments
HLoner
Active Level 1
Galaxy Note
Yes. Me too. Happened yesterday.
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Galaxy Note
It could have been caused by software updates by Samsung. Check with nearest Samsung service center. You probably eligible for free replacement but may need to pay for labor cost.
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zylad
Active Level 1
Galaxy Note
The program's last day was supposedly July. Try calling the SC before walking-in.
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xejm41
Active Level 1
Galaxy Note
I didn't hear s*** about the program. They've been quiet about it.
zylad
Active Level 1
Galaxy Note
Only circulated internally. Not announced for the public (for obvious reasons). 🤦🏻‍♂️
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Amir_13
Active Level 8
Galaxy Note
Cuba pergi tanya awak ada samsung care boleh je dapat free ,ada kos sikit untuk ni ,sebab ni line cara awak guna terlalu panas tanpa awak sedar ,selalunya samsung bagi hint panas dia akan lag supaya kita off bagi sejuk .
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HLoner
Active Level 1
Galaxy Note
I am switching to Apple
MOD_02
Moderator
Moderator
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Galaxy Note

Dear xejm41,

We understand you're facing issues on Note 20 Ultra.

We encourage you to walk in to your nearby service center, our technicians will be more than happy to serve you.

Before you walk in, we encourage you to book appointment first before you attend to our service center.

https://www.samsung.com/my/support/mobile-devices/book-an-appointment/

Warm Regards,

Samsung Community

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mzftni
Active Level 3
Galaxy Note
I think there's someone who use the same model as you and they only paid around rm80 if I'm not mistaken. Here, try check out this link https://r1.community.samsung.com/t5/galaxy-s/good-news-for-those-who-affected-with-green-line/td-p/2...
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