phone charges but won't turn on issue

[ryomada_]

Hello, I would like to ask if something like my situation right now happened to you and if there's some tips you could share for me to resolve my problem. 

I just saw my phone restarting on its own. The first day was just fine. It comes back to lock screen after going through what I believe was a boot loop. Hours later, as I try to turn it on, it still restarts and sometimes would be stuck on the logo screen(where 'samsung brand type' shows up). I managed to reach the lockscreen and used it for less than 5 minutes and started to hang up going back to restart. I became worried and tried the factory reset I searched up on web several times as it worked when I first tried it. I then charged my phone and tried the method again and it miraculously turned on. I used it for about more than 20 minutes this time and that was the also the last time I have used it. I made it rest up a bit since the weather is cold. It heats up a bit on the back and assumed it's just the battery doing its thing. The night after, it's still won't turn on. It still restarts again and again. I noticed the back part kind of open and sometimes hearing a clacking sound inside when it reaches the next one after the logo screen). It does sometimes show some scattered small horizontal lines on the white screen and will also disappear in the moment. Trying the factory reset method won't help up anymore since it's hard to turn it off forcedfully and still restarts on its own. 

++ I still have my hopes up that my phone just need a little help as it still charges fine. 

I have been searching up for answers but can't find the right one for my phone. So, if you could share some tips or help, I would really appreciate that. Thank you so much!

[lo_lon]

Go to the nearest Samsung service center then ask to your problem about device ok?

[summeRamirez]

This is something I would visit a service center for.

[TeamGalaxyRene]

Hello ryomada_,

Sorry to hear that, about your experience with your Samsung Galaxy phone having issues with restarting on its own and we apologize for the inconvenience it caused you.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Step 4. Reset your device.

Third-party apps can cause random or constant reboots to happen on your phone or tablet, so make sure that the last app you've installed is uninstalled. Perform a reset and observe the device.

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung Engineers/Technicians are competent to assess your device and offer solutions to restore it up to optimum performance.

https://www.samsung.com/ph/support/service-center/

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)