Original topic:

Phone Note 20 5g doesn't unlock

(Topic created on: 10-04-2021 06:03 AM)
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Micheng
Beginner Level 2
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Galaxy Note

Hi,

for starters: excuses my english. I'm not english but doeing my best. 😁

I've got an Note 20 5G. It constantly randomly restarted. After a few months suddenly it doesn't recognize any pin for it to unlock. I can use any pin (correct or false) an then the note blinks the screen and comes back to the unlockscreen. It doen't say te code is correct or false. An d I know 100% sure I have the right pincode.

I thought to be a smart **bleep** and started it in Safe Mode. But now i'm stuck in safe mode because after every start it goes to safe mode with the same problem as before. 

I've allready wiped / cleared the cache in recovery mode. But until now nothing **bleep** past the unlock screen.  And I have also tried to unlock it thought my 'find my phone' account but it doesn't find my phone because in ik in flight mode hence to safe mode. I'm not as smart apparently 🤐.

Since I've got important files on my Note I don't want to try te last option an complete factory reset in Recovery Mode. 

Does anyone have an solution for my problem? Th ebest way is to be able to let my Note accept my pincode. But I would be happy if I can make a backup of my Note before een factory reset.

Thanks in advance.

Micheng.

PS. SmartSwitch says it doesn't recognize my Note 20. It does recognaize my S10+ so the drive, cable and USB port are fine.

 

5 Comments
Galaxy Note
Try pressing the side and volume down buttons. The same thing happened to my Galaxy Tab A last year.

https://www.google.com/search?q=how+to+force+restart+note+20+ultra&oq=how+to+force+restart+note+&aqs...
SamsungJon
Moderator
Moderator
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Galaxy Note

Sorry to hear that you're experiencing this issue Micheng. To add on to @SamsungDeviceLiker's comment, to get out of Safe Mode press and hold the Volume Down and Side key at the same time for 7 seconds.

Do you have any other unlocking methods for your Note20 5G besides the pin?

Let us know if this helps. 

SimTer25
Beginner Level 2
Galaxy Note

I'm having the same issues with a Note 20, except I have face recognition as well.

It wont open up on the passcode 

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Protonumus
Active Level 7
Galaxy Note
Factory Reset

From the Android Recovery screen, select Wipe data/factory reset.

Utilize the Volume buttons to cycle through the available options and the Power button to select.

You can't recover the password.
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Galaxy Note
Next time, Register biometrics.
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