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Original topic:

S-Pen Always Disconnected Note 10

(Topic created on: 04-02-2021 03:45 AM)
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ibscboi
Active Level 6
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Galaxy Note
I would like to share my dismayed to Samsung for not handling the widespread problem of Note 10+ users having a broken s-pen that won't connect and was unable to use air actions. Too many complaints and their only solution was a replacement for 2.5k php. Sad!
7 REPLIES 7
TeamGalaxyRene
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Galaxy Note

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ibscboi
Active Level 6
Galaxy Note
My experienced was bad. There's no fix on our s-pen problem.
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ibscboi
Active Level 6
Galaxy Note
Still no update?
TeamGalaxyRene
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Galaxy Note

Hello, sir. Have you received the May 2021 software update on your device yet? Our May software update rollout already started this week and should reach your devices in no time. Should  there be no fix included with the latest update still, we apologize for the inconvenience caused and request your patience with such. We continue to escalate the issue with the management on this.😥😥 Thank you. Stay safe and hydrated. God bless. 🙂

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ibscboi
Active Level 6
Galaxy Note
No, I haven't received the May software update.
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TeamGalaxyRene
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Galaxy Note

Amazing day! We've been getting shared post lately that the May 2021 update starts coming here in PH. So we request for you to wait for your device's update. Or you could opt to install Samsung Smart Switch to receive updates faster. Give us a heads up should the May update reaches your device. Stay safe. 🙂

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EdmondDantes
Beginner Level 4
Galaxy Note

**bleep**? It's Aug 20, 2022, and I just completed the latest update - well after the May 2021 you referred to - and the problem started for me about two weeks ago. No magnet issues possibly interfering with the s pen... Just the annoying indicator the pen isn't connected!

How is this still a thing? Come on Samsung, you can do better than this!! 

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