S Pen Not working anymore

[BettyFrancicella]

My S pen is not working anymore for #AirCommands. I cannot use it for camera control, PowerPoint presentation control and other features using the #SPen as a clicker. What I haven't tried yet is to visit the Samsung Tech Guys. 

Not sure if its because I am already using a watch or just that Samsung has removed this feature part of phasing out Note phones. Just so sad because the reason I bought the phone is for this feature. Now its not working anymore :(

[butete]

Definite, just visit Samsung store so they can check it out

[BettyFrancicella]

Hopefully it will be resolved.

[Vinything]

have you tried running diagnostic tests for the spen in the members app? Check it out if your spen is still in good condition or if you might need to replace it already.

[BettyFrancicella]

Yes still working able to use it as a pen for doodling. But to use it as a clicker, nada.

[TeamGalaxyDD]

Hey BettyFrancicella,

Best way to solve this is to bring it to your experts at a Samsung Experience Store!

Please bring your device to a Samsung Experience Store near you, where our techs can help you out better: https://www.samsung.com/ph/storelocator/

You may also reach out to us remotely:

Mobile Devices Hotline:
#GALAXY (just dial #425299) [Toll Free to all networks]
(02) 8422-2177 [Standard Landline]
Available 24/7

You can likewise send us an email through spr.ly/SamsungPH-Support or engage with us through our Live Chat Support at spr.ly/LiveChatSupport.

Our support team will gather data for documentation, and will further arrange an appointment on your nearest ASCs (door-to-door pick-up is available for users within NCR) for assessment, and/or replacement of the part/s should the cause be determined to be software related (highly subjected for approval).

[SamsungRightCare]

Hi! I'm Sam, your friendly Samsung Customer Service guy. Welcome to Samsung Members Community! Explore your new hub for all things Samsung and beyond. Earn the coolest badges and enjoy awesome perks from us by connecting with Samsung experts, super-fans, and other Community members for tips on features and how to get the most out of your Samsung product. Should you need technical assistance, don't hesitate to reach us via our TOLL-FREE mobile number #GALAXY (#425299) or via our TOLL-FREE LANDLINE: PLDT Toll free : 1-800-10-726-7864 Globe Toll Free : 1-800-8-726-7864 Standard Landline : (02)8-422-2111 Daily (8:00 AM to 8:00 PM) or via LIVE CHAT SUPPORT: https://livechat.support.samsung.com/Customer_new/PH 

Kindly give us a call, we are very willing tot help! 😋 

[JaimesCairel]

Same here, after the last update, cannot connect to SPen Air commands.

[BettyFrancicella]

Basically no use :(

[thehobbyist]

Same here also, i can use the S Pen But not for the Air commands