S pen problem

[JoannaDavid]

I am using note 10 +.

These 2 days. I found out that the problem of capture screen problem with s pen.

1st, I capture screen 1.

Next, i capture screen 2. But it shows the image of screen 1.

So, i have to discard the screen 1.

Only then , i can capture screen 2.

It is a double job for me.

I use to capture screen to mark the pupils' homework. Now, have to discard the previous screen..make me more trouble.

So how? Any solution? Thank you.

[JoannaDavid]

I have reset the s pen. But no change..

[scinex]

Hi. Do you use 'screen write' to screen capture with S Pen?

[JoannaDavid]

Yes. I always do as i capture d screen of ny pupils assignment

[JoannaDavid]

Very troublesome..have to discard n recapture..

Plz help

[scinex]

Have you tried to check for latest update for Samsung capture in Galaxy store?

[JoannaDavid]

I updated the hp this morning. I have to see galaxy store then.

[MOD_2]

Dear JoannaDavid,

This is moderator from Samsung Members Community.

Please try go to Application Manager under the "All" tab and finding the Security Policy Updates and first clicking "Clear Cache" and then "Force stop".

Kindly make sure your software is latest version.

If the symptom remain, please let us know.

Thank you

[JoannaDavid]

Done.but stikl cannot resolve the problem.. I tbink of reset the hp. But it will lose many installed apps layer, and password..Plz help

[JoannaDavid]

Can you tell me the exact place to clear cache or force stop in note 10... Tq