S24 Ultra fingerprint not working

[Jac1988]

I just got my new 24 ultra yesterday and I can not add a fingerprint, it will not even start the sensor and just closes the screen. Spent 4 hrs chatting to Samsung support tried everything. They want me to take it in... I feel like this is a software issue... what should I do wait and hope the next release fixes it or take it in... so annoyed don't have time for this. 

[Dolgogi]

Have you tried the hardware test, via the Members app?

Tap the support tab, then try phone diagnostics.

The other, painful option is to factory reset, do a basic set up and try the fingerprints again.

[Jac1988]

Thanks for the reply, yes I factory reset the phone twice now.

[Dolgogi]

Have you tried the diagnostic tool?
You may need to take it in.

I have no issue with my fingerprint scanner, and I'm using the latest update. Friends in the Members community haven't noted any issues with their S24 devices after the recent update.