SAMSUNG NOTES ISSUE: Can't open a note locked by another account

[samsungN10plus]

How can I unlock my samsung notes folders? I usually.unlock.it usimg fingerprint but now i can not unlock any of the folder. Everytime i tried to unlock the folder a pop up message apperas "can't open a note locked by another account". Please refer to the attached screenshot. Please help and hope to hear from you soon. Below are some information that you may need: Samsung phone model: samsung galaxy note 10 plus Software: updated Samsung notes app: updated

[TeamGalaxyRene]

Hello samsungN10plus,

Thanks for reaching out to us here, in order to find out on how to unlock your Samsung Notes folder using your fingerprint.

If your fingerprint data is registered, you can review the security options and settings as follows:

• Rename a fingerprint: Tap the desired fingerprint, enter the new name, and then tap Save.

• Remove fingerprint data: Tap your desired fingerprint, and then tap Remove.

• Add fingerprint: Add additional fingerprints.

• Check added fingerprints: Test your registered fingerprints for recognition.

• Fingerprint unlock: Unlocks your device when your fingerprint is recognized.

• Fingerprint always on: You can scan your fingerprint even when the screen is off.

Keep in mind that when your device has restarted or if your device has not been used for more than 24 hours, you’ll need to use your PIN, password, or pattern instead of your fingerprint.

Add additional fingerprints.

It may be more natural to use a different fingerprint to unlock your device if you're holding it in another hand, or in another orientation. Thankfully, you can add multiple fingerprints so you can unlock your device however you hold it

Step 1.  From Settings, tap Security and privacy, and then tap Biometrics. Tap Fingerprints.

Step 2. Enter your secure screen lock credentials and then tap Add fingerprint.

Step 3. Follow the on-screen prompts to add the fingerprint, and then tap Done.

Use the fingerprint sensor on your Galaxy phone or tablet (samsung.com) 

After reviewing them, then you can try unlocking the Samsung Notes Folders using your verified/registered fingerprint.

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

[jaskaran1]

I am also facing the same issue, please help asap

but your solutions didn't worked for me

[Krishna00]

When i open locked notes show can't open notes locked by antoher Account 

[zaberblade1980]

This might can be solved by retrieving the original account for samsung account but the problem now is our original account was been deleted by our lack of curiousity. We need to retrieve our original samsung account before.

[samsungN10plus]

Dear moderator, thank you for the detailed instruction. After doing the suggested troubleshooting procedure and restart my phone, still can not access the folders in my samsung notes app. When I tap the folder that i want to access the same pop up message appears "CAN'T OPEN A NOTE LOCKED BY ANOTHER ACCOUNT".
Im not sure what another account the pop up message is referring to. Would really appreciate it if you could help me resolve this issue. Looking foreward to hearing from you. Wouldn't want to do a factory reset as recommended by others...

[samsungN10plus]

Bybthe way here's the screenshot of the pop up message that would apprear when i tap a folder i want to accesa

[Members_9Hc09i4]

I have the same issue, I do not know which account the pop-up message is referring to. Please assist.