thanks for reaching out. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated. Error reports are sent to our team to identify any deviations in your device performance, once analysed, our team will get back to you with a response to advise further.
To send an error report:
Samsung Members app > Get help > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.
If the reason your looking via find my mobile if your trying to track a stolen phone if the person who stole it have turned location off location and or factory reset and overrode the factory reset protection it stop you being able to find that device so please elaborate what your trying to do using find my mobile as I can have a better understanding of the situation your having and be able to guide you through if possible on how to rectify this issue
I cant turn on my Offline finding. Its not clickable. I already restart my phone and updte may system but its still not clickable. Im tryng to use samsung find for may earbuds but its not working either. It keep on telling me to go to setting and allow device to be found, its connected to my earbuds though but when i turn on my earbuds to allow find it will just go in circle saying updating and will not connect, no internet connection but i have Wifi. I dont think theres a problem with my connection since i am able to surf internet. Can someone help? Thanks.
