Original topic:

Samsung Subscription

(Topic created on: 06-08-2022 06:02 PM)
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Members_Pv9ZLXf
Beginner Level 2
Options
Galaxy Note

Anyone had success using the Samsung subscription service?  I have made the minimum payments and want to upgrade to the S22 Ultra, here is where the puzzle starts.

You can't do it through the online store.

No one replies to the Samsung Care + portal requests (No phone calls, emails or texts back) even after weeks and multiple requests

Calling samsung gets you sent around the merry-go-round.  General transfers you to support, support sends you to Care+, Care+ sends you to sales, who in turn try to send you back to Care+.

 

Just perplexed at such an utterly useless system that I am paying a premium for and can't use.

 

So has anyone actually been able to crack the system?

2 REPLIES 2
SamsungLaura
Moderator
Moderator
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Galaxy Note

Hi there, could you send through an email with more information so that I can look into this?

To: members.au@samsung.com

Subject: SamsungLaura - Samsung Subscription claim

Detail:

Name

Phone number

Email used to subscribe

Subscription ID if available

Device IMEI

Members_Pv9ZLXf
Beginner Level 2
Galaxy Note

Thank you for a prompt reply.  I have sent an email through.