Original topic:

Social media quality

(Topic created on: 05-18-2021 12:36 PM)
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Jyas
Active Level 2
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Galaxy Note

Hello. I am really disappointed. 

 
 I have upgraded my phone from note 8 to the note 10 plus. 
 
 When i record a video on social media apps (tiktok, instagram, and snapchat) the quality decreases. 
 
 When will samsung optimise the camera for these social media apps? 
 
 
 I have updated my phone to the latest version and the problem still occurs. Please help me find a solution for this. I expected the note 10 plus to have better camera performance than my note 8. 
8 Comments
SamsungLaura
Moderator
Moderator
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Galaxy Note

Hi @Jyas, thank you for reaching out. I am currently looking into this and will get back to you when I receive an answer from our team. 

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Jyas
Active Level 2
Galaxy Note
Hello, I have just upgraded to the note 20 ultra for the purpose of having good social media quality and it still has the same issue
SamsungLaura
Moderator
Moderator
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Galaxy Note

Hi @Jyas, social media apps tend to compress video and picture quality during uploads to increase the efficiency of data transfer. The extent to which videos and photos are compressed is dependent on the app developer. 

 

The best course of action would be to leave feedback for the app and reach out to the developers regarding your issue. 

 

Hope this clarifies things for you. :) 

MrHoliday
Active Level 3
Galaxy Note
It's unacceptable! They blame the apps but you use iPhone and.the quality is perfect. My old Android OPPO r11s was better too! They can't make a codec and compressor that works? The iphone compresses the video seamlessly! Samsung is jerky, laggy, has frezes, totally horrible. Stop blamimg the apps and integrate the compressor codecs correctly! It's a processor issue, even with the GPU monitoring it freezes, the monitor freezes! When using screen.recording it is.smooth it's obviously because the screen recording raises the processor priority! Oh my God even me being a simple user can figure this out what are these developers doing?
Jyas
Active Level 2
Galaxy Note
Well said!
MrHoliday
Active Level 3
Galaxy Note
It's unacceptable! They blame the apps but you use iPhone and.the quality is perfect. My old Android OPPO r11s was better too! They can't make a codec and compressor that works? The iphone compresses the video seamlessly! Samsung is jerky, laggy, has frezes, totally horrible. Stop blamimg the apps ans.integrate rhe comprwssor codecs correctly! It's a processor issue, even with the GPU monitoring it freezes, the monitor freezes!
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SamsungLaura
Moderator
Moderator
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Galaxy Note

Hi @MrHoliday, I am sorry to hear about the issues you've been having with your device. 

 

I have addressed your other post regarding this issue and ask that you send us an error report via the Samsung Members app with logs attached so that our research team can further investigate the issue. 

 

These error reports are forwarded to our research and development team for analysis and can help in identifying any deviations in your device performance. 

 

 

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DexterN
Active Level 1
Galaxy Note

The quality of modern social networks leaves much to be desired, and so I advise you to explore in advance such sites where you can **bleep** for free on the beauties, that is, without registration. And by beauties I mean models from OnlyFans, whose leaked videos are on Fapup.net. It's just a treasure trove of cool content.

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