Hi my galaxy note 10+ keeps dropping internet from my phone always saying (connected without internet) forcing me to turn my WiFi off and back on or simply disconnect and reconnect again, it's really annoying this only started after the last update, not sure how to make a permanent fix
Internet not connected is most likey to be an internet problem. But also the following. Does your modem/router support both 2.4 and 5 Ghz wifi, because it looks like your phone model does? 2.4 is slower but travels further, 5 is significantly faster.. If you have this option try wifi switching between networks. Also download from Play Store wifi analyzer (free) and, slowly, walk from room to room checking signal strength. Also, again, wifi analzer.
Have you got a new neighbour (or a neighbour with new equipment with its own signal)? Wifi is emitted to your device using channels. Wifi analzer shows you the load on each channel. If overlapping with another userl go to your router settings and choose a new channel You may also have a setting, not activated, allowing your router to automatically choose best channel.
Finally, consider whether it is not wifi but a poor download speed from your ISP. To check this open your browser and run a speed test. e.g. MyOptus speed test, Ookla, etc. My download speed in Mbps ranges from 0, 1, 2, up to 90 Mbps at different times of day due to others dowloading Netflix, YouTube, gaming. I have a rough idea of time of day these speeds occud.
Check if you're facing similar issues on other devices on the same network, if so contact your internet provider. Otherwise try deleting that wifi network from settings and try connecting again with the wifi password
Hi I have been having a lot of trouble with WIFI issues for years...but got worse with the NBN upgrade to 5G in Western Australia...my phone records The following and not consistent unfortunately... - connected without internet - couldn't get IP address Sometimes it is showing that I am connected to 5G or 2.4G yet can't access websites on mobile or other devices including TV. I switch both internet boxes NBN and provider hub Off/ON SEVERAL TIMES in a day! Spoke with provider Sometimes several times per day!!! $@%&£=÷#¥?*!!! NBN technician came out in January...supposedly fixed!!! NOT!!! After months of reporting all they were doing wasaking us switch OFF/ON!!! Various time frames...wait 7 mins then switch NBN box...wait for 3 blue lights have!! Then plug in providers hub!! Switch devices off and on as well!!! Seriously, in this day and age have!!! Pathetic!!!Guess what is currently using the most data on my phone...Ookla SPEEDTEST!!have put a
My phone is Samsung S10e, had it 2years next month. My previous phone was S7 and I still use it on WIFI as I don't have a sim card and still like the camera and way it works. Sometimes I will check internet speeds and WIFI signals on both phones at same time...they differ!
An additional network comment. I have an Optus wireless internet modem - 3G and 4G (this uses the same tower infrastructure as a mobile phone).. Early on I had to restart frequently. Then I found a suggestion that the modem was switching between 3G and 4G frequently due to varying signal strength. I found the manual on-line annd locked it to 4G. In my case two settings had to be changed, sorry can't remember the second one. Problem solved. If your internet is wireless and you want to look at signal coverage in your area load Aus Phone Towers app from Google Play Store (make sure to look at hidden panel on left to change various settings).
I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated. Error reports are sent to our team to identify any deviations in your device performance, once analysed, our team will get back to you with a response to advise further.
To send an error report:
Samsung Members > Get help > Error reports > select issue category > describe issue and frequency > Tick ‘send system log data’ > Send in top right.
