A53 5G keeps on re-starting

[Members_XV2DYKd]

Bought the phone jume 16, 2022 , had it replaced june 17, 2022 (had to assert my rignts as a consumer before it was replaced). The replacement new phone still had the re-startimg loopong problem. Samsung customer care told me the phone can only be replaced once. Now i may be stuck with a 3 days old repaired phone. HELP. i can pay more for a higher model replacement.  Ijust dont want to be stuck with a brand nes repaired phone. 

Here"s my obesrvation on the a53 problem and experience with customer service support in SM Megamall. https://youtu.be/4YEQ05lPfbw

[butete]

video is private, have you do a full reset?

[Members_XV2DYKd]

Done po wala parin. Na update narin po sa service center mega mall

[Members_XV2DYKd]

Link should work. Ues done with full reset same parin

[IamRhai]

Kindly check the T&C. If it is clear there that should the device exhibit any defect within a warranty period, replacing it as frequently as reasonable is in order, log a DTI complaint to compel Samsung to abide by the law about the consumers' rights.

[Khaled75]

What caused it to restart? Have you done a wipe cache partition? Did you do a factory reset?

[pham_hni]

As they said, they just bought the phone (repaired) 3 days ago. So why would they format it. Second, Exynos chips are known to have restarting issues (Snapdragon users can't relate) Me who has an exynos phon don't have the issue though. If they did a reset on it, yet the issue still persists, then they will bring the phone to the service centre, which they already did.

[BossWafhu]

Sa pagkakaintindi ko po, bumili sya ng bagong phone but mayroong issue, so he go it replaced, pero may issue parin yung NEW phone na pinalit tulad nung unang phone. Ang Policy po ata is pwedeng palitan yung bagong biling phone once lang within 7days from DOP, beyond DOP, dun papasok yung warraty na 1 year, kaso yun nga yung pinalit is may problem na naman, so dun na po papasok yung 1 year warranty. Kaya po ni repair yung NEW phone na pinalit, now gamit na nya yung repaired unit na na reapair 3 days ago. Hindi po sya bumili ng repaired na phone, nirepair lang po yung pinalit na new phone.
Tama po ba pagkakaintindi ko?? 😅😅

[pham_hni]

Yes po. Actually isa sa mga issues ng exynos yan eh. A51 dati daming case ng reboot ng kusa and nagpunta na rin sila sa service centre yet ganon parin yung phone

[Members_XV2DYKd]

So talagang alam samsung may problem and not solved yet pero still n release parin  sila ..:(