ADD PORTRAIT EFFECT

[Gustlaz]

Hello. I can't add the portrait effect to photos of my pets. Before, I could do it with no problem. Now I get a message that no face is detected

[WilmerLarrota]

The same thing happens to me since the last update 😕

[peglegreg]

Are you referring to the 3 vertical button on the Gallery app? If so,the portrait effect will only work on people, not animals.
But if you are taking about camera's portrait mode, it will pick up animals only if they are in the same plain, ie, focal area.
Maybe you are doing something different now.

[Gustlaz]

Yes, I mean the 3-dot button. Before it was possible to add the portrait effect to photos of animals, apparently this changed in the last update.

 

[peglegreg]

Brilliant photo of a proud cat.
Just an update about your problem, I tried to take a photo of my dog on portrait, and I was amazed that it worked.
I tried it a year or so ago and it told me only humans could be done then.
There must have been an update since then.
I'm using S21 Ultra, what is your phone?
BTW what is retrato?
Here's is Patch

[_nok_]

Can you double check if this is enabled on your phone?

Settings > Apps > 3 dots in upper right > Special Access > All files access > then enable Portrait.

Let us know if that solves it.

[Gustlaz]

yes i have it enabled :(

[SamsungClaudette]

Hey @Gustlaz

Thanks for reaching out. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps.

To send an error report:
Samsung Members app > Support > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.

Kind Regards,

SamsungClaudette