Asurion - Trade In Scam

[JustJoeking]

Hi all, I got an email today about how my device that I traded 7 months ago is now apparently not up to scratch with how I described it. I had listed it as good working order but Asurion has just come back as Non good working order. I have a few pictures of my phone before it was sent away and it was in great condition, no cracks, no dents and all buttons working. I honestly wouldn't have traded up had I not wanted a better camera and some more space. But they are now saying ill have to pay an additional $190, I would honestly rather just get sent back my phone back and return this phone for a refund because I don't want to do business and use this phone when the company has tried to scam me and from what I've been reading in this community and other forums many others. Is there any email I can message to try sort this out? Thanks very much!

[xmeljx]

Hi I had the same situation though they refunded me just $1 when the my device was originally valued at $45.

[JustJoeking]

Yeah I read their initial email wrong this is what happened to me too

[Anonymous]

Same here used a misguided fee lol kept $40

[Protonumus]

I finally received a noreplay sms from Asurion in relation to my Flip 4 Trade-Up to the Samsung Galaxy Flip 6.


Online evaluation A$265:


SMS

Your refund of $15 for your trade-in SP***** has been processed. Please allow up to 5 business days for the funds to be available in your account.

[Protonumus]

I reported it to Scamwatch and affiliated government agencies.

I have photos and a video of the device, as I indicated in the report.