ASURION WORST COMPANY EVER

[Vivek1]

One of the worst company ever, I brought phone from Samsung SEPT 2023 and trade in with asurion, still waiting for trade in money to get credited. it's been more than 3 months and still emailing them but unfortunately not getting satisfactory reply except system generated. Don't trade in with them

[Vivek1]

EMAILED THEM 50 TIMES AND ALL I WANT HAVE PROOF AND GETTING NOTHING IN RETURNS.

[SeaViews]

Is 50 emails accurate? What happens if you call them for an update?

[jimbo13]

Per everyone's knowledge, if you call, you will be told differently agent by agent.
The next agent you speak to will waste nearly 30 - 60 to put you on a hold , irritate you another 30 minutes asking the same thing you said it earlier and eventually will give you a false timeline to have an update in 3-5 business days. Which sometimes means 3- 6 months or never.

Basically they made you fool talking to the wall 🤣

[SeaViews]

Sounds like a typical overseas call centre where nobody wants to take responsibility for issues.

[Vivek1]

still getting nothing except such nonsense repetitive email from them, one of the worst company and ineligible customer service provider.

[jimbo13]

Well, I am amazed by their arrogance and business acumen. in my case, trade-in was created six times due to the technical glitch,

Not only they are accepting their error but charge me multiple times, the refund is still undergoing dispute.