Auto rotate mode & Camera stuck on landscape mode

[-Vlad-]

After the update, my camera is defaulting to landscape mode. Even the pictures taken are on landscape even if i took them on portrait.

On gallery mode when auto rotate is enabled it is stuck on landscape mode. I hope a patch is sent soon. Anyone experienced this? S21 plus owner here. 

[Khaled75]

Try restarting your phone.

[Khaled75]

If it didn't work, try wipe cache partition.

[TeamGalaxyRene]

Hello -Vlad-,

Thank you, for letting us know about your Samsung Galaxy S21 having issues with camera auto-rotate mode and stuck in landscape mode after an update.

You can submit a report of errors through Samsung Members app.

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2.Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category. Tap "Camera".

Step 4. Describe problem in detail and SEND.

https://www.samsung.com/ph/support/mobile-devices/how-to-submit-an-error-on-samsung-members/#:~:text.... 

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 22 111 [All Product, Landline]

Daily (8:00am to 8:00pm)

[-Vlad-]

Did it. No response yet. Thanks

[-Vlad-]

It's unfortunate that it's taking too long to receive a response. Happened again today and it's becoming frustrating.

[TeamGalaxyRene]

Hello - Vlad-,

I'm happy to assist you here.

Scroll/Pull down Navigation Menu from Home Screen > Find, Select & Press Portrait > then Auto-Rotate.

[-Vlad-]

Thanks but I've been an android user since S2. I think i know how things work and if things don't.

[-Vlad-]

Kindly check the screenshot of my camera. Notice the icons. I am holding the phone up right but the orientation of the phone is landscape.

[Members_H1cKgdN]

I have the same thing. It is so frustrating that it won't stay in portrait format even if i'm holding it upright. Samsung note20 ultra here.