Black screen of death

[bilogkid]

Anyone here expirienced black screen on your samsung s21?

[-Phantom]

Yeah happened to me more often pero bumabalik din s dati mga after 2 days or kapag nalobat na

[EmmanSerame]

Black screen of death on s21.
Whitescreen on s20.
What happened samsung, deliver what you are promised on your customer. We belived in you thats why we bought your flagship phone.
Samsung naman

[SamsungRightCare]

Hey there! I'm Sam, your friendly Samsung Customer Service guy. Please give us a call via our toll-free hotlines:

MOBILE: #GALAXY [#425299]
(02) 8-422-2177 [Standard Landline]
Available 24/7

LANDLINE: PLDT Toll-free: 1-800-10-726-7864
Globe Toll-Free: 1-800-8-726-7864
Standard Landline : (02)8-422-2111
Daily (8:00 AM to 8:00 PM)

LIVE CHAT SUPPORT: https://livechat.support.samsung.com/Customer_new/PH

Our friendly support team will gather data for documentation, and will further arrange an appointment on your nearest ASCs (door-to-door pick-up is available for users within NCR) for assessment, and/or replacement of the part/s should the cause be determined to be software related (highly subjected for approval). Hope this helps! Stay safe. 

[bilogkid]

Tried calling customer service and the only suggestion that they gave me is to bring my unit to the nearest service center. I live oufside ncr how can i go with this ongoing pandemic. And it is so hassle to have my phone replaced and for the replacement. I only have this unit for 2 mos and i swapped my old note 8 for this

[EngrAhnnaGanda]

Happened to s20 and a70 too.
We tried pressing and holding both power key and volume down.
You may opt to avoid making your phone battery too drained po.

[EmmanSerame]

It is normal?

[AlexisCee]

Got the white screen on my S20 Ultra. I have yet to bring my unit to the service center as I'm under quarantine.

[anncrml]

Hello, Im currently experiencing this right now. May suggestion po ba kayo kung ano dapat gawin?

[SamsungRightCare]

Hey there! I'm Sam, your friendly Samsung Customer Service guy. Please give us a call via our toll-free hotlines:

MOBILE: #GALAXY [#425299]
(02) 8-422-2177 [Standard Landline]
Available 24/7

LANDLINE: PLDT Toll-free: 1-800-10-726-7864
Globe Toll-Free: 1-800-8-726-7864
Standard Landline : (02)8-422-2111
Daily (8:00 AM to 8:00 PM)

LIVE CHAT SUPPORT: https://livechat.support.samsung.com/Customer_new/PH

Our friendly support team will gather data for documentation, and will further arrange an appointment on your nearest ASCs (door-to-door pick-up is available for users within NCR) for assessment, and/or replacement of the part/s should the cause be determined to be software related (highly subjected for approval). Hope this helps! Stay safe.