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Original topic:

Bug in Message app

(Topic created on: 03-27-2023 07:22 PM)
Arv1note
Active Level 1
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Galaxy S
Anybody else experiencing this after the March 2023 update on S23 Ultra?

It happens on all messages that have short codes.

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TeamGalaxyDD
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Galaxy S

Okay, thank you! 

The problem lies with the Google Messages app, so it's an issue on their end. I've trawled through their support forum as well, and it looks like you're not alone in this issue: In messages the notification "can't reply to this short code" is flickering. - Messages by Google Co...

The fix that seems to have worked is to revert the app to the previous version (more details in the link), but that solution is still temporary. Might be that the devs for the app have not gotten around to fixing it yet.

For now, maybe you can switch back to the stock Samsung Messages app? You can also try other third-party apps like Textra if you want! 

 

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17 Comments
TeamGalaxyRene
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Galaxy S

Hello Arv1note,

We are sorry to hear about your experience with the recent updates on your Samsung Galaxy S23 Ultra having issues with the bottom screen that flicker whenever there's a message, and we apologize for the inconvenience it caused you.

I will get worried too if I have a similar experience on my beloved device. But don't worry; we are here to guide, assist, and offer solutions to restore your device to optimum performance.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
 
Step 1. Go to Settings > Software update.
 
Step 2. Tap on Download and install.
 
Step 3. Follow the on-screen instructions.
 
Step 4. Restart your device.
 
 

If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:

 

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Call/Message"

Step 4. Describe the problem in details and SEND.

 

How to submit an error report on Samsung Members app? | Samsung PH

 

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung engineers and technicians are competent to assess your device, give suggestions, and offer to provide prompt solutions to restore it to optimum performance.

https://www.samsung.com/ph/support/service-center/

 

For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or our Samsung Customer Care direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
 
 
Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!
 
Stay safe and have a nice day ahead! Thanks for contacting Samsung.
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Arnielyn
Beginner Level 2
Galaxy S
Good day! After updating my phone, i cannot able to make a call? Why? Pls. Help me. I have my load, yet i cant call..
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Arnielyn
Beginner Level 2
Galaxy S
My phone is Samsung Galaxy note 20
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Galaxy S

Can you try clearing the Messages app cache, then force close and open again? 

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Arv1note
Active Level 1
Galaxy S
Can you please send steps on how to do that? Thank you.
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Arv1note
Active Level 1
Galaxy S
I found it. If I clear that cache will all the messages be deleted?
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Galaxy S

Nope :) This will just clear temp  files

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TeamGalaxyDD
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Galaxy S

Hey Arv1note,

Have you noticed the problem recurring since clearing your cache? 

Anxious for an update 🤞🤞

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Arv1note
Active Level 1
Galaxy S
The flickering is still there even after clearing cache, forcing stop and opening again. I even tried restarting after clearing cache, forcing stop and opening.
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