Can't Exit Download Mode (S6 Edge +)

[onimreyes]

This is my old phone which I gave to my dad. Yesterday, he came running to me saying that his phone is broken. When I saw it, I understood right away that it was on download mode. When I press Power + Home + Volume Down, it turns off but goes back to the download mode again. It's a never ending cycle. Is there another way to exit?

[TeamGalaxyRene]

Hello onimreyes,

We are sorry to hear your about experience with your well-loved Samsung Galaxy S6 Edge+ having freeze issues while downloading, and we apologize for the inconvenience it caused you.

I really understand what you both are going through right now, uncertain of what to do next. But don't you worry; we are here to guide, assist, and offer solutions to restore your device.

For one thing, your device is experiencing a reboot while downloading the latest firmware updates, and until such time as the downloading process is completed, it will not stop automatically and will cease only when battery power is depleted and it goes off. Further, we may never know whether the downloaded updates will be restored or will eventually reboot again.

So, we highly recommend to bring it immediately to the nearest Samsung Authorized Service Center in your area. Rest assured that our Samsung engineers and technicians are fully equipped to restore your device to optimum performance.

https://www.samsung.com/ph/support/service-center/

For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!

Stay safe and have a nice day ahead! Thanks for contacting Samsung.