Cannot click agree on tnc for samsung rewards

[hoppieve]

Hi, does anyone has facing the same problem where cannot click the agree on tnc to redeem voucher in samsung rewards using samsung wallets apps? I tried reinstall the app and relogin with my account but still not able to fix it :(

[Xandrite]

Same problem even though has enough points but cannot click on agree tnc

[hoppieve]

Hi Xandrite, please try this method:
Go to themes > menu > my stuff
Apply default mode

Then you try try again to redeem the voucher. I hope this method works for you too!

[Xandrite]

❤thank you for sharing this method

[SamsungNantakkumar]

Hello hoppieve. I am Nantakkumar, from Samsung.

We're truly sorry for the experience you're currently facing. However, we're unable to assist you through this platform and suggest you contact our Support team at 1800-7267864. Our experts will be able to advise accordingly.

Thank you.

[hoppieve]

Hi Nantakkumar, thanks for the sharing the support team contact. I managed to solve it with their help!
I need to set back default for my theme then it solves!