charging time for s20+

[ralpsl]

how long is your charging time for s20+ (and what is the normal charging time)? mine goes from 20%-85% in 1hr 15mins (while shutdown). is this normal?

[SamsungRightCare · Accepted solution]

Hello ralpsl,

We appreciate you contacting us to inquire about the battery charging time issue that other Samsung Galaxy S20+ users are experiencing.

Don't you worry, we are here to help, provide quick fixes, and offer solutions to your device problems.

Both, we will figure out what's behind the issue/s and other possible reasons and come up with the solutions by following below steps.

Following are some basic steps to troubleshoot and identify what's behind the reason your device battery charging issues.

A) First, ensure that your device is up-to-date with the latest Software updates.

Settings > About Phone > Software Updates > Download and Install > Follow On-screen notifications.

B) Charging Tips

• Check the cable and the charger.
• Try charging your phone with another charger.
• Try charging your phone via a computer, wall outlet, lamp or wireless charging station.
• Ensure that the cable is not damaged.
• Remove any phone case
• Ensure the charging port is not damaged.

For more battery charging tips, please click the below link.

https://www.samsung.com/ph/support/galaxy-battery/charging-tip/ 

C) Close Background Apps while Charging.

D) Try putting your Samsung device in Airplane mode while charging.

E) Optimize using Battery and Device care. 

Step 1. Go to Settings.

Step 2. Select Battery and device care.

Step 3. Tap Optimize now.

https://www.samsung.com/ph/support/galaxy-battery/optimization/ 

F) Running the Diagnostic Tools under Samsung Members app.

1. Run Samsung Members and select Get help on the lower half of the screen.

2. Tap View Tests located under Diagnostics.

3. Diagnostics checks, Individually Tap the following;

     Battery status

4. Your Galaxy phone will then run through the checks.

5. Follow the on-screen instructions to complete the check.

6. You can view your results after each check is complete.

G) For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

H) Or Contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

84222111 [All Product, Landline]

Daily (8:00 AM to 8:00 PM)

I) If the problem persists, immediately bring your device to nearest Samsung Authorized Service Center.

https://www.samsung.com/ph/support/service-center/

Hope this content is helpful and your problem gets solved.

[butete]

how many watts is your charger? mines 45W