Connecting to Hotspot

[Starrcake]

Hi. I just got the new S23 Ultra. I've been trying to connect to my iPhone's Hotspot but it couldn't. I have also tried Bluetooth Tethering but it couldn't share the network connection. Anyone else experiencing this? What can I do? Thanks!

[butete]

reopen the hotspot

[Starrcake]

Called support. Wala pang know solution daw for this. They told me to wait for the next update.

[Liam256]

@butete if you are not filipino the translation is... original: wala pang know solution daw for this
translated: there is no kown solution for this

[TeamGalaxyRene]

Hello Starrcake,

We apologize for the inconvenience it caused you upon learning that you had encountered difficulty connecting your Samsung Galaxy S23 Ultra to an iPhone mobile hotspot.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version for both Samsung and iPhone devices. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Step 4. Restart your device.

Submit an error report through Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Networking/Wi-Fi".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

For more help and assistance, you may contact us on our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport 

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Stay safe and have a nice day ahead! Thank you for contacting Samsung.

[Starrcake]

I called support 2 days ago. They also remotely co trolled my phone. Issue wasn't resolved. Support told me to wait for the next update. As of now, there are no updates available yet since it's still new.

[Starrcake · Accepted solution]

Issue resolved. I can now connect to my iPhone hotspot after I updated to iOS 16.3.1

[kmsc1494]

Hi, I tried updating my iPhone 13 Pro to the newest iOS version (16.3.1) but I still can’t tether my Samsung Galaxy S23 (latest version S911BXXS1AWBM) to my iPhone. Error that shows up is that my Samsung Galaxy S23 can’t obtain an IP address. Also tried restarting both phones and deleting past connections (remember wifi) on my Samsung phone. Hoping for other ways to fix this issue.

[Starrcake]

Hi. The issue is back for me as well. Are you using globe postpaid on your iPhone by any chance? I have a globe postpaid on my iPhone and a globe prepaid on my S23U. I tried connecting my S23U to my cousin's iPhone 13 (he uses a GOMO sim) and it was successful. I'm starting to believe it's a carrier issue. However, I tried switching my sims but I still couldn't connect my S23U to my iPhone 13.

[kmsc1494]

Hi Starrcake. It's the reverse in my case. I am using a Globe prepaid for my iPhone 13 Pro (prepaid data promos are cheaper than postpaid data rates that's why I like to tether here) whereas I am using my Globe postpaid for my Samsung Galaxy S23. I am not using a secondary simcard for both my iPhone 13 Pro and Samsung Galaxy 23. I will try verify this with Globe and seek answers for what might be the probable cause. As I was checking I can technically connect and tether any device to my iPhone 13 Pro (My laptop, my old Samsung Galaxy S10e, an iPhone 11 etc.) except my S23.