Original topic:

Different AWB with each lens - S23 Ultra.

(Topic created on: 03-29-2023 06:53 PM)
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Honza94
Active Level 3
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Galaxy S

Can Samsung look into the fact that each lens has different AWB and it looks and feels horrible ? When using 1x lens the AWB is usually fine and then taking a picture with either 3x or 10x zoom and the AWB is all over the place.

1 Comment
SamsungClaudette
Community Manager
Options
Galaxy S

Hey @Honza94

I am sorry to hear you are having this issue. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analyzed, our team will get back to you with a response to advise further steps.

To send an error report:
Samsung Members app > Support > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.

Kind Regards,

SamsungClaudette

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