Do you have the same experience???

[jearce]

Last week (October 13) my phone's screen turned blurred (light green to white color). I panicked because I did not do anything that might harm the lcd or the phone itself. So i went to a Samsung Store but unfortunately, they dont have a service center so they were not able to diagnose the phone. But one of the sales person there told me that the problem may be lcd or a system software update. The following day, I went to a Samsung service center and they told me that the problem is the LCD. Since the cost is about Php 17k I was not able to make the repair. I turned off the phone and today i turned it on. To my surprise, my phone is back to its normal state!!! Run the self diagnostics and everything is fine. What do you think happened???

My phone is S20 ultra.

#lcdproblem

#greenlightproblem

#systemupdate

[jamesrred · Accepted solution]

That's a tell-tale sign that your screen is starting to degrade. Your device might be okay for now, but the chance of those syndromes happening again is high. So unless you get your device fixed, those might come back again. In case you change your mind, you can always have your phone repaired at the nearest Service Center near you!

https://www.samsung.com/ph/support/service-center/

[jearce]

Yeah. That's what i thought also. Thou, been thinking twice about Samsung brand now. I have been a Samsung user since the lauch of Note 2 10 years ago. I have used it for 5 years! Then switched to note 9, used it for 2 years then the charging port busted. Now this S20u, 2 years and the lcd problem came...Not so durable considering the price I payed for the item.😮‍💨😮‍💨😮‍💨

[jamesrred]

True, sadly that series was plagued with some issues, but considering the later models, they're back to being durable!

[jearce]

Update!!!! Problem is back again! I just slept and when i woke up, tada!!! Blurred again! Haist!

[SamsungRightCare]

Hello jearce,

Thank you for sharing your experience here after learning that you had an episode where your Samsung Galaxy S20 Ultra screen turned from light green to white. Sorry it happened to your device. That and your self-diagnostic skills have brought the device back to working condition for now.

I understand that you are a little worried that it will show up again in the near future. Don't worry. We are here to help, guide, provide quick fixes, and provide solutions to device issues.

Follow these easy steps to troubleshoot and figure out what's causing your device's screen performance issues.

A) First, ensure that your device is up-to-date with the latest Software updates.

Settings > About Phone > Software Updates > Download and Install > Follow On-screen notifications.

B) Restarting your device.

Press and hold the Power key and the Volume down key simultaneously for more than 7 seconds to restart it.

C) Running the Diagnostic Tools under Samsung Members app.

Step 1. Run Samsung Members and select Get help on the lower half of the screen.

Step 2. Tap View Tests located under Diagnostics.

Step 3. Diagnostics checks, Individually Tap the following;

     "Touch screen"

Step 4. Your Galaxy phone will then run through the checks.

Step 5. Follow the on-screen instructions to complete the check.

Step 6. You can view your results after each check is complete.

D) Report error through Samsung Members app.

Step 1. Long press Samsung Members icon on Apps screen and Tap Error reports.

Step 2.Tap OK on agreement popup for sending system log data.

Step 3. Select Symptom category. Tap Display.

Step 4. Describe problem in detail and SEND.

E) Clear Cache Partition.

Step 1. Turn-off your phone.
Step 2. Plug in the USB cable via PC or Type-C earphones (in case its USB-C to USB-C).
Step 3. Then press and hold Power and Volume up buttons.
Step 4. Release the power button. When the recovery screen shows up, release the volume up button.
Step 5. Navigate to and select Wipe cache partition (Volume up and down is for highlighting options and power is to select).
Step 6. Navigate to and select Yes.
Step 7. Press the power button to select Reboot system now.  Then, check your device by connecting to Wi-Fi.

F) Change the display mode to ‘Light’ mode.

Step 1. Tap the Settings app.

Step 2. Tap Display.

Step 3. Select Light.

G) Adjust Display Brightness.

Choose a new display setting on your device if the screen is too intense for your liking. Or, you can turn up the brightness, if it's too dark or difficult to see.  

Step 1. Select the Settings app.

Step 2. Tap Display.

Step 3. Adjust the Brightness.

H) For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

I) Or Contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 22 111 [All Product, Landline]

Daily (8:00 AM to 8:00 PM)

J) If the problem persists, immediately bring your device to nearest Samsung Authorized Service Center.

https://www.samsung.com/ph/support/service-center/

Hope this content is helpful and your problem gets solved.

Make sure to click the ACCEPT AS SOLUTION button in your subsequent response, if we have satisfied your inquiry.

[jearce]

Sorry. Can't do that on my phone.

[imgabgab21]

Same problem 😭