Moisture problem

[Jangolde]

does anyone experience moisture detection problem? almost 2days na ayaw ma charge ng s24ultra dahil sa moisture detection, ive tried all the steps that shows sa customer support. 

[PUFFY_AmiYumi]

Remove the unusual particles inserted in the charging port using a mini brush.

[Jnoitab]

Try to restart first your phone, then clean your charging port both phone and charger.

[Jnoitab]

Last is, go to factory reset settings and clean Cache partition.

[Jangolde]

effective ba pag nag reset factory setting?

[Jnoitab]

I mean yung, Clear Cache Partition sir. need mo wipe out yun para sa mga cache reports error yan sir. Maybe its a bug. Nagkaganyan din phone ko last time, nirestart ko then ganun pa din, and last na ginawa ko clear cache partition sa factory reset nag okay naman.

[Jnoitab]

Cache lang naman ang mawawala doon sir hindi mismong files mo. Hehe

[Jangolde]

saan yan makikita?

[Jnoitab]

Plug in your usb connector to Laptop then shutdown your phone, press the volume up & power botton, after mag appear samsung logo, released the buttons na then locate nyo doon yung "Clear Cache wipe out"
Volume up and down buttons, select = power buttons. Then click mo lang reboot if okay na or mag automatic naman yan for sure mag reboot. Hehe

[Jangolde]

ok thanks try ko to mamaya