Just received an email from Samsung Trade Up saying below
'thank you for recently placing a Samsung Trade-Up order. After inspecting your original device, our team has determined its physical condition doesn’t match the details entered when you completed your Trade-Up.
As stated in the agreed Samsung Trade-Up terms and conditions, we will be charging your nominated credit card $375.'
The device I sent in was almost new as it was just sent to me via Samsung Care + as a replacement for my old phone. It may have had some micro scuffs from carrying in my pocket but always put decent screen protectors on the device. There were zero cracks and worked perfectly, I could have sold it more than what the trade up was offering but for the ease of getting money back with out having to advertise.
The device was sent back straight away and was delivered promptly, I was still receiving email 20 days after saying the device hasn't been received and you will be charged. They finally found it and now its either broken or something else wrong with it.
I feel a bit of an **bleep** not taking photos but had to show the lady in the post office an qr code that was emailed to me, she then had taken the device and gave me a receipt, I didnt even see it get packed. not a fan of sending items this way and would have rather sent it myself.
Any one else having issues with trade up or Asurion, I just want to know what to do next.
I am sorry that you are having this issue. I would really like to look into this for you. If you could send an email through to members.au@samsung.com I will have this issue escalated for you.
Subject Title: SamsungClaudette - I would never do this silly trade up program anymore. <----Please post this in the Email Subject as well as your community handle.
TOTAL CHEATS!I agree with all of the other negative reviews - I was supposed to get $175 back. They told me that my phone was damaged, which it was not when I sent it, and said that it was only worth $10!! They are refusing to honour the payment... THEY SHOULD BE SHUT DOWN
I have just had the same experience. Traded a samsung galaxy S20 ultra. Immaculate condition, not a mark on it. Always had a case on it and a tempered glass screen protector Recieved what seems to be a generic email saying the physical condition of the phone wasn't as described, charged me a mis-grading fee of $265!! This is an absolute scam. Never again. I'm so sick of big businesses ripping people off. How do I request the phone back. Don't have the money for a new phone AND to pay a multi billion dollar company $265 to take my old phone off my hands. Bloody disgraceful Samsung
