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Original topic:

Free Replacement on Green Line Screen

(Topic created on: 09-25-2023 05:52 PM)
Active Level 5
Galaxy S
Good day, the green line on this Galaxy S21 Ultra gets more and more on its daily use of its oneUI 5.1 update. Is there any chance that Samsung could offer free replacement for this since it doesn't encounter any physical damages.


Galaxy S
better do steps

1st step

Members app as follows:
Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.
Step 2. Tap OK on agreement popup to send system log data.
Step 3. Select Symptom category "Display".
Step 4. Describe the problem in details and SEND.

2nd Step

report via call / chat samsung support

3rd step
bring to nearest authorized samsung service center in order to get diagnostic report
Active Level 3
Galaxy S
There is no free replacement in that issue. I encountered this also after updating to OneUI 5.1. I guess you will not be able have free replacement. My phone S22+ also encounter this and I'm using my phone for 16 months already that's why we will don't get free replacement for this