Jongy_r
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09-25-2023 05:52 PM in
Galaxy S
Good day, the green line on this Galaxy S21 Ultra gets more and more on its daily use of its oneUI 5.1 update. Is there any chance that Samsung could offer free replacement for this since it doesn't encounter any physical damages.

4 Comments
butete
Expert Level 5
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09-25-2023 07:25 PM in
Galaxy S
better do steps
1st step
Members app as follows:
Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.
Step 2. Tap OK on agreement popup to send system log data.
Step 3. Select Symptom category "Display".
Step 4. Describe the problem in details and SEND.
2nd Step
report via call / chat samsung support
3rd step
bring to nearest authorized samsung service center in order to get diagnostic report
1st step
Members app as follows:
Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.
Step 2. Tap OK on agreement popup to send system log data.
Step 3. Select Symptom category "Display".
Step 4. Describe the problem in details and SEND.
2nd Step
report via call / chat samsung support
3rd step
bring to nearest authorized samsung service center in order to get diagnostic report
NOSYNNETNEB
Active Level 3
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10-01-2023 08:09 PM in
Galaxy S
There is no free replacement in that issue. I encountered this also after updating to OneUI 5.1. I guess you will not be able have free replacement. My phone S22+ also encounter this and I'm using my phone for 16 months already that's why we will don't get free replacement for this
FSamsung
Beginner Level 2
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12-26-2023 09:32 PM (Last edited 12-26-2023 09:33 PM ) in
Galaxy S
F*CK Samsung they are Big Piece of H
****T company. E*FFING SC*MMERS
****T company. E*FFING SC*MMERS
JessReb
Beginner Level 2
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04-06-2024 01:45 AM in
Galaxy S
I am encountering the same green line issue i followed the steps provided to report to samsung
