Dear Samsung Members Team,
I am writing to express my extreme disappointment with the Samsung Members App and the lack of resolution regarding my Samsung S24 Ultra device issues. I recently purchased the Samsung S24 Ultra, your latest product, with high hopes of utilizing its features for work and study purposes. However, within just nine days of use, I encountered a serious problem with the phone overheating and freezing on the home screen.I promptly contacted Samsung customer support and followed their advice to take the phone to a service center. Despite my efforts, the service center failed to replicate the error and insisted that the phone was perfectly fine. This response is unacceptable, as the error occurred after only seven days of use on a brand-new device. If the phone was indeed perfectly fine, such issues should not have arisen.To escalate the matter, I contacted the case manager assigned to my case. However, I was shocked and frustrated by the lack of concern and resolution provided. The case manager informed me that they could close the case without my consent and without offering any satisfactory solution.Furthermore, when I contacted the technician, they requested details of the error to further investigate the issue. Despite providing the requested information, there has been no progress in resolving the problem. It has been three weeks since my device has been with the service center, and I am still without a working phone.Given the situation, I request either a full refund for the defective device or a replacement with a brand-new unit. I find it unreasonable to have to purchase a second-hand phone from the Facebook marketplace to fulfill my needs, especially when the Samsung S24 Ultra was purchased specifically for its capabilities for work and study.I would appreciate it if someone could assist me with this matter promptly. I look forward to your swift response and a satisfactory resolution to this issue.
Sincerely,
Lak*** Verma
