Galaxy S21 Overheating and Freezing/Lagging Issue

[Engr_Bri]

I got my Galaxy S21 a month ago and I have had several episodes where my phone overheats, then lags, then freezes, and will siddenly reboots/restarts. I noticed that I experience this while watching videos (on YouTube and Netflix, specifically). Having bought this phone because it is the best for media consumption, this is a big deal of a problem to me. And coming from an iPhone (which is a FLAWLESS device in terms of performance), I'm starting to regret the switch to android. 

[maxq1]

Is your firmware updated to the latest? If so, boot to recovery, clear cache & repair apps

[Engr_Bri]

Yes, my phone has the latest updates. Already did all of those, but the issue still persists.

[TeamGalaxyRene]

Hey there! Welcome to Samsung Members Community! Explore your new hub for all things Samsung and beyond. Earn the coolest badges and enjoy awesome perks from us by connect with Samsung experts, super-fans, and other Community members for tips on features and how to get the most out of your Samsung product. Should you need technical assistance, don't hesitate to reach us via our TOLL-FREE mobile number #GALAXY (#425299) or via our TOLL-FREE LANDLINE: PLDT Toll free : 1-800-10-726-7864 Globe Toll Free : 1-800-8-726-7864 Standard Landline : (02)8-422-2111 Daily (8:00 AM to 8:00 PM)

As with your concern, whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Give this link a try: https://www.samsung.com/us/support/answer/ANS00076952/ 

Also, make sure that applications running in the background gets closed regularly if unused for a period of time, ensure that your mobile data is turned off, screen brightness is not set to maximum.

If your phone is getting too warm to touch, and/or other problem still persist, repairs would be recommended in order to have the technicians evaluate the device. Don't hesitate to reach us via our TOLL-FREE HOTLINES indicated above. Hope this helps. Stay safe. Have an awesome week! 😀

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

[Venzerous]

you've got a defective unit