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11-04-2023 02:56 PM in
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11-04-2023 04:23 PM in
Galaxy Shttps://deviceguides.vodafone.co.uk/samsung/galaxy-s21-5g-android-11-0/troubleshooting/basic-use/my-....
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11-04-2023 04:24 PM in
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11-08-2023 02:47 PM in
Galaxy SHey @Dizwel
I am sorry that you are having this issue. Could you please try clearing the camera app cache.
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11-12-2023 07:56 AM in
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11-14-2023 10:10 AM in
Galaxy SHey @Dizwel
I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps.
To send an error report:
Samsung Members app > Support > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.
Kind Regards,
SamsungClaudette
