Original topic:

Galaxy S21FE phone slow when camera active

(Topic created on: 11-04-2023 02:56 PM)
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Dizwel
Beginner Level 2
Options
Galaxy S
Hello Members,
I have an S21FE which is about 8 months old, I find that with the camera active and you move to another app, the phone freezes or runs extremely slow. I have the latest camera and phone update. It's very frustrating as sometimes I need to force the restart on the phone.
Does anyone else experience this? 
5 Comments
SamsungClaudette
Community Manager
Options
Galaxy S

Hey @Dizwel 

I am sorry that you are having this issue. Could you please try clearing the camera app cache. 

 

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Dizwel
Beginner Level 2
Galaxy S
I have done that a few times, it's good for a day and then it goes back to doing the sane stuff
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SamsungClaudette
Community Manager
Options
Galaxy S

Hey @Dizwel

I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps.

To send an error report:
Samsung Members app > Support > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.

 

Kind Regards,

SamsungClaudette

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