GREEN LINE ISSUE FOR MY SAMSUNG S21

[Dudu-Pig]

Repair prices for Samsung in Singapore surprised me. In my case, with my Samsung Galaxy S21, purchased two years ago and now out of warranty, I encountered a green line issue after updating to the new version of OneUI. I went to the Samsung Service Centre at Singapore, and the service centre quoted me SGD260++ for a new screen, which I found shocking, so I decided not to proceed with the repair.

After visiting the service centre, I called the customer service hotline to double-check the price. The lady who answered advised me to return to the service centre. Upon researching online, I discovered many Samsung users facing the same green line issue after updates, possibly due to the update causing hardware overheating and screen damage.

My brother's Samsung Galaxy S21 Ultra, bought in Malaysia, also had the green line issue. However, Samsung Malaysia fixed it free of charge, even out of warranty. The staff explained that many users faced this issue post-update, leading Samsung to address it at no cost. I am disappointed that Singapore Samsung did not adopt a similar approach and instead suggested a costly screen replacement of SGD260++. This high cost makes me feel that Samsung is not a user-friendly brand in Singapore.

[JVT_Jeff_Viral_Tech]

Go those phone shop outside to repair it it will be cheaper...

Samsung Malaysia is change the screen for free but got charge for workmanship and think it only last until end of this month

[s21with7lines]

i went down to the sercice centre for the same issue and was told that free screen replacement service was only available for S20, note 20 and s22 ultra series. the free replacement dor s21 ended on 1st march 2024. it is illogical that s21 is excluded since the issue is noted in both its processor and successor.

[Raf123]

I just went to their repair centre at lowyat shopping centre in Kuala Lumpur. They quoted me the price of rm850 when there was a free screen replacement programme that was supposed to run til 31st March 2024 (today is 20th March 2024). They said the programmed ended yesterday. I wasted my time for nothing.

for such a widespread problem that can only mean bad quality control on Samsung’s side, this programme should be running till at least end of this year.

Samsung betrayed my trust twice and this only seals my decision to leave this brand forever for it doesn’t care about its customers has bad customer service. 

how can devices that are sold for over rm5k have such widespread problem and not covered by the manufacturer? Sayonara Samsung. 

[JeremiahTL]

Absurd! 😡👎
The green line is cause by the OS update, and to fix this mess, SAMSUNG is asking us to pay for the damage that they did to our owned phones.
It's totally ridiculous!
This is the end for me. 😮‍💨

[JeremiahTL]

I have bought S21 ULTRA and S22 ULTRA! My S21 ULTRA already started to have this green line.
Is my S22 Ultra, next?
I am FCKED Then!😫😤😡👎

[Ray69]

i am totally fck 1st set screen is totally white... now is happening to my 2nd set S22 ultra... lost of speech towards Samsung.

[Abhil]

S22 ultra also have this issue

[Ray69]

i am totally fck 1st set screen is totally white... now is happening to my 2nd set S22 ultra today 10/11/2024... after software update. lost of speech towards Samsung. Is Samsung singapore going to anything in term of free screen replacements? sigh...

[JeremiahTL]

No !! You have to pay for it. They already had a price list for it.
Unlike Apple,with Apple it is FOC.