I hope this message finds you well. I am writing to bring to your attention a recent issue I have encountered with my Samsung device following a One UI update. After installing the update, a white line appeared on my phone’s display. Upon visiting the Samsung service center, I was advised that the screen needs to be replaced, and I was quoted a replacement cost. As a loyal Samsung user since 2014, I have consistently chosen your products for their quality and reliability. It is disappointing to face such an issue that appears to be software-related, and I believe this should be addressed under a complimentary service. Given the circumstances and my long-standing loyalty to the Samsung brand, I kindly request a complimentary screen replacement as a goodwill gesture. I trust Samsung will stand by its commitment to customer satisfaction and product excellence. I look forward to your prompt support and resolution on this matter
