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Original topic:

Green line on S21 5G after Software update

(Topic created on: 06-26-2023 07:03 PM)
11856 Views
Ubaid70
Beginner Level 2
Options
Galaxy S

Its very disappointing to see a green line on my Samsung S21 5G Phone after software update done in start of June 2023. I have been using 2xS10+ and 1XS21 Ultra but never had any issues till I see this funky green vertical line after the upgrade. Is it a Bug on the software causing the pixels to die or is it a manufacturing defect of the AMOLED display.

My phone is in tip top condition and never drop or had any water/liquids impact. If this issues is caused due to the software update from Samsung then what's the reply from Samsung Singapore? This issue is not caused by user negligence rather its due to software update from OEM principal.

After mine affected googled and found that I am not alone and many phones irrespective of models majority of the galaxy phones are affected. So is it a Quality issue? How Samsung is going to keep it's reputation in the market if its widely spread and known issue. Whether its software/hardware issue out of good will to keep its name, Samsung must offer a free repair to fix this issue like how recall was done during batter issues in the past.

Its ridiculous to shift the blame to end users and make them  to pay for screen replacement.  Some threads recommend write to CEO but that link is no more working as well as Plenty of tweets and you tube videos out there. But still only in India and Vietnam they are doing free replacement on certain models with tight scrutiny on phone condition. In Malaysia is only S20 series I heard but what about Singapore?

Anyone has any escalation channels to steer this issue to Samsung Senior mgmt? 

36 Comments
thambi
Active Level 1
Galaxy S
Yes me too after update my phone S20+ has the same issue with green lines, after that with white lines after update .
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jksng
Beginner Level 2
Galaxy S
My S21 ultra also green line on screen after the last firmware update
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Vrus
Active Level 1
Galaxy S
My tablet tab a7 lte also got few vetical line after latest firmware update.
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dmershad
Beginner Level 2
Galaxy S

Yes, It's very disappointing to see a green line on my Samsung S21 5G Phone after software update. I am also facing the same problem.

I think Samsung should acknowledge this and support resolving the green line issue.

Sanjid2023
Beginner Level 4
Galaxy S

My S21 ultra phone has also same green line issue 

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Members_KZGCCxs
Beginner Level 2
Galaxy S

After updated software in June I got the green line issue too. Is it possible to uninstall software updates and go back to older versions?

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Members_mw0qv3q
Beginner Level 2
Galaxy S

I started facing the same issue 2 weeks ago as well after a software update. A few of my colleagues (using S20Ultra and S21Ultra) faced the same issue as well. It seems like quite a big group of users are having the same issue. Samsung really need to do goodwill replacement of the screens. Most of us are already talking about getting other phone brands now due to the bad experience.

ohow
Beginner Level 2
Galaxy S

My S21+ just faced the same issue vertical green line, and check google only found out it was due to software issue. 

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Members_CPALHs7
Beginner Level 2
Galaxy S

Same here for S21 FE  5G. Vertical green line appear. I guess it is time for changed.

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