Members app as follows: Step 1. Long press Samsung Members icon on Apps screen and tap Error reports. Step 2. Tap OK on agreement popup to send system log data. Step 3. Select Symptom category "Display". Step 4. Describe the problem in details and SEND.
2nd Step
report via call / chat samsung support
3rd step bring to nearest authorized samsung service center in order to get diagnostic report
did the 1st step (got no response) 2nd step (no use, just Sorry, sorry thing and advice to visit the nearest service center, NO NEAR SERVICE CENTER in our area/province)
3rd step ( NO SERVICE CENTER AVAILABLE IN OUR PROVINCE, Negros Oriental)
mine was brought to bacolod service center, but I didn'tcontinue with the repair because they just charged me 18,000.00 for samsung's defective screens!
We are sorry to hear about your experience with your Samsung Galaxy S21 Ultra having issues with vertical green line on screen. Plus, the inconvenience should you decide to get it check, that there is no nearest Authorized Samsung Service Center in your area. I feel and understand why you are worried for a device that you've take care so much, expecting it to be better after an update. If my device is facing similar experience, I will be bothered too.
Before you try out the below recommendations as to your solution, be sure to check if your device's software are updated with the latest version. Please check how to update your mobile device's software in the following order.
Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.
If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:
Step 1.Long press Samsung Members icon on Apps screen and tap Error reports.
Step 2. Tap OK on agreement popup to send system log data.
Since there is no nearest Samsung Service Center in your area, I took the liberty of browsing the nearest one as you may use to inquire about the service required to the following authorized service center.
Junrex Cellphones - Ayala Cebu
Address Third Floor Ayala Center Cebu New Building, Business Park ,Cebu City
