cancel
Showing results forΒ 
Search instead forΒ 
Did you mean:Β 

Original topic:

GREEN LINE! πŸ˜” 😑 SAMSUNG GALAXY S21 ULTRA 5G

(Topic created on: 06-09-2023 10:28 AM)
2729 Views
hegeamba
Active Level 3
Options
Galaxy S
GREEN LINE!πŸ˜”πŸ˜‘


image
GREEN LINE!πŸ˜”


15 Comments
Galaxy S
1st step

Members app as follows:
Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.
Step 2. Tap OK on agreement popup to send system log data.
Step 3. Select Symptom category "Display".
Step 4. Describe the problem in details and SEND.

2nd Step

report via call / chat samsung support

3rd step
bring to nearest authorized samsung service center in order to get diagnostic report
0 Likes
maxq1
Active Level 7
Galaxy S
Free repairs, men?
0 Likes
hegeamba
Active Level 3
Galaxy S
no free repairs for out of warranty, and it will cost β‚½18,000.00 for screen repair!
0 Likes
hegeamba
Active Level 3
Galaxy S
did the 1st step (got no response)
2nd step (no use, just Sorry, sorry thing and advice to visit the nearest service center, NO NEAR SERVICE CENTER in our area/province)

3rd step ( NO SERVICE CENTER AVAILABLE IN OUR PROVINCE, Negros Oriental)
0 Likes
Galaxy S
nearest service center i believe is on cebu
0 Likes
hegeamba
Active Level 3
Galaxy S
mine was brought to bacolod service center, but I didn'tcontinue with the repair because they just charged me 18,000.00 for samsung's defective screens!
0 Likes
maxq1
Active Level 7
Galaxy S
Awww..have a 2++ yr old S21U too. Is this after the May update?
hegeamba
Active Level 3
Galaxy S
this happened 9 days afetr the June 1st update.
I got this phone june of 2021, so it's exactly 2 years now! πŸ˜”
0 Likes
TeamGalaxyRene
Moderator
Moderator
Options
Galaxy S

Hello hegeamba,

We are sorry to hear about your experience with your Samsung Galaxy S21 Ultra having issues with vertical green line on screen. Plus, the inconvenience should you decide to get it check, that there is no nearest Authorized Samsung Service Center in your area. I feel and understand why you are worried for a device that you've take care so much, expecting it to be better after an update. If my device is facing similar experience, I will be bothered too.

Before you try out the below recommendations as to your solution, be sure to check if your device's software are updated with the latest version. Please check how to update your mobile device's software in the following order. 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install

Step 3. Follow the on-screen instructions.

 

If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Display".

Step 4. Describe the problem in details and SEND.

 

How to submit an error report on Samsung Members app? | Samsung PH

Since there is no nearest Samsung Service Center in your area, I took the liberty of browsing the nearest one as you may use to inquire about the service required to the following authorized service center. 

Junrex Cellphones - Ayala Cebu
Address Third Floor Ayala Center Cebu New Building, Business Park ,Cebu City
Operating Hours
MON - SUN [10:00 AM - 7:00 PM]

 

https://www.samsung.com/ph/support/service-center/ 

 

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

 

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or our Samsung Customer Care direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
 
Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.
 
Stay safe and have a nice day ahead! Thanks for contacting Samsung.
0 Likes