Resolved! Solved

Original topic:

Grey rectangle shape in middle of screen

(Topic created on: 08-17-2025 12:38 PM)
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KVan
Active Level 1
Options
Galaxy S

image

Hello everyone. Have a Samsung S25 Ultra, and noticed this grey shadow rectangle type shape in the middle of the screen, particularly more apparent with white/ light backgrounds. Done restarts and also safe mode, checked for updates, still there however. Any idea what this issue could be? Thanks in advance.

3 Solutions


Accepted Solutions
Solution
JoshF
Active Level 6
Galaxy S
Have u by chance got a screen protector on your phone?

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Solution
StarDust88
Active Level 9
Galaxy S
Remove the screen protector to see if it's still there, and take your phone to Samsung to get the official screen protector. I think the installation is free, if I'm not mistaken.1755400044382.jpg

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Solution
JoshF
Active Level 6
Galaxy S
Maybe take it off and see if thats the cause

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6 REPLIES 6
Solution
JoshF
Active Level 6
Galaxy S
Have u by chance got a screen protector on your phone?
KVan
Active Level 1
Galaxy S
Yes, have a Belkin screen protector on since February when purchased the phone
Solution
JoshF
Active Level 6
Galaxy S
Maybe take it off and see if thats the cause
Solution
StarDust88
Active Level 9
Galaxy S
Remove the screen protector to see if it's still there, and take your phone to Samsung to get the official screen protector. I think the installation is free, if I'm not mistaken.1755400044382.jpg
KVan
Active Level 1
Galaxy S
Been back to the store where I had paid for the $60 top range screen protector that they applied with the machine applicator. They have taken off the protector and they were shocked and called over other staff, as they said they've never seen such with this brand. Thanks people for your suggestion as I've been told it wouldn't be the screen protector by various tech heads and videos. Happy that it's not an issue with the phone, and that I didn't send my phone away to a Samsung service centre. See the photo of the screen protector taken off. Shop fitted a new one and sending this one away to the company since they haven't seen such happen with them before.NaiXpfDCgO.jpg
JoshF
Active Level 6
Galaxy S
Holy cow i have never seen that before glad the problem is sorted