How can i upgrade my samsung s10plus to android11?

[Apollo333]

Pls help

[RawAndReal]

Hi, for most s10+ users, they already got the upgrade. May I ask if your phone is provided by a carrier?

[Apollo333]

I actually ordered this phone online

[Apollo333]

I actually ordered this phone online

[kylecdrck]

The S10 family local variant should have gotten their Android 11+One UI 3.0 update way back in January. Is your device a local variant or bought from outside the country, from unauthorized resellers, or from a carrier?

[Apollo333]

Yes i bought this outside from our country, i bought this online

[kylecdrck]

From what store?

[Apollo333]

Lazada

[kylecdrck]

From the Samsung flagship on Lazada or some other store?

[Apollo333]

Some other store, the phone is legitimate tho. I checked my software update and it always says "your software is up to date"
My phone broke in january completely my fault, so we had to go to samsung electronics to fix it. So I received the phone by february in a good condition