Hi guys, please I have this s21 ultra and I can't find the sim card manager option in the settings and I'm unable to add an esim.
I'm pretty sure this is a fully unlocked one as my physical sim works just fine and I can switch them with full functionality and I also checked the imei too
We hear you and thanks for reaching out to us in order to find out about the missing sim card manager option on your beloved Samsung Galaxy S21 Ultra's settings.
You may follow the below step-by-step instructions.
Step 1. Go toSETTINGS
Step 2. SelectCONNECTIONS.
Step 3. ClickSIM CARD MANAGER.
Step 4. Select the SIM card you want to activate. "E-SIM"
If that doesn't work, you may contact the mobile network service provider customer service to let them know the status of your SIM and ask for activation support.
If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:
1. Launch the Samsung Members app, and then tap the Support icon for more options.
2. Scroll and select Error reports.
3. Choose a category of your concern."Networking/Wi-Fi".
4. Choose the frequency of the issue you are experiencing. Enter issue details or attach a video or screenshot. Then press Send icons to complete the report.
If the issue persists, you may bring your device to the nearest Authorized Samsung Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. Our Samsung engineers and technicians will guide you and offer solutions to restore it.
