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Original topic:

I cannot unlock my Galaxy S21

(Topic created on: 10-25-2024 03:17 AM)
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randall1996
Active Level 4
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Galaxy S
Good day. I cannot unlock my Galaxy S21 phone because the touch of the screen is broken. I broke the touch of the screen when I accidentally dipped my phone in water last year. Since then, I have been using a mouse with OTG to use the phone. However, upon updating the software today, my phone says that I need to unlock first the phone before I can use the mouse OTG. I think this is a new security feature brought by the software update. I am so desperate right now because the pictures and videos in my phone are so important. Please help me.


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randall1996
Active Level 4
Galaxy S
I have face unlock. However, because this is locked after a software update restart, I am required to use PIN. Before, I was able to use my OTG mouse to enter the PIN. However, maybe because of the software update, the phone now requires me to unlock the phone before it allows me to use the OTG mouse.
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