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08-05-2024 02:51 AM in
Galaxy S- Mark as New
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08-05-2024 06:16 AM (Last edited 08-05-2024 06:17 AM ) in
Galaxy SHi, NeilOewen! For this issue, we recommend that you visit a nearby service center to have your device diagnosed and repaired. ⚙
You can find the nearest service center to you here: http://smsng.co/SCLocator-SM 📍
📱 We also made it easy for you to book your appointment! You may do so directly from the Support tab on your Samsung Members app.
🛵 If you're from Metro Manila and cannot find the time to personally visit a service center, you can have it picked up*!
To book your pickup, you may call the following numbers:
#GALAXY or #425299 [Mobile Phones & Tablets]
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
84222111 [All Product, Landline]
*Galaxy pickup is free ONLY for flagship devices. Service fee applies to other models and varies per service center.
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08-05-2024 09:36 AM in
Galaxy S- Mark as New
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08-05-2024 06:39 PM in
Galaxy SHi NeilOewen,
Thanks for sharing your issue. We understand your frustration. Green line issues are an AMOLED panel-specific issue (it's not just Samsung - Apple, OnePlus, iPhones, and any device that uses AMOLEDs) - usually caused by humidity, heat, and moisture. These factors may damage the display ribbon connecting your screen to the motherboard.
This is by no means any fault of yours - as you said, you take care of your device best you can, but external factors such as these still seep through and affect devices everywhere. The best thing you can do, as TeamGalaxyBianx said, is to visit a Samsung Service Center near you. I understand that it may be out of warranty, but it's cheaper to get this device repaired than purchase an entirely new phone (or migrate to an entirely new ecosystem.)
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08-06-2024 08:35 AM (Last edited 08-06-2024 08:50 AM ) in
Galaxy S- Mark as New
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08-10-2024 07:31 PM in
Galaxy SI paid premium price for the phone and I expect it to give me at least a few years of service, not just 2. Bringing it to your repair center and just dismissing my frustration and emphasizing its a users fault, without offering any alternate option made me decide to switch to Apple.
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08-13-2024 08:07 PM in
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08-06-2024 12:57 PM in
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08-06-2024 01:00 PM in
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08-08-2024 04:39 PM in
Galaxy SI demanded a replacement instead of repair. They simply say they cant and offer to fix it. UNACCEPTABLE.
My logic is simple. Its hardly wear and tear. I got a bad item whose symptom shows past the 7 days policy. Its your defective item.
This is ongoing battle for me. 6 days since i bought my tablet to a samsung service center and been makin emails to samsung care to have them change their recommendation. Samsung care doesn't care. I won't feel like i got a new device if they will just give me back a 'fixed' tablet. Your thoughts everyone?? Im sooo stressed. 😢