My experience with Samsung Care+ has been horrible so far. I left my S21U with Samsung Megamall on September 2 for the repair of a cracked rear glass, and battery check for bloating. The phone was otherwise perfectly working. Care+ staff created the case number for me after an email conversation.
It is now September 29, and my phone has still not been repaired, despite numerous SMS conversations with both Samsung Megamall and their contractor, Chronicles Manila. They've actually been ignoring my messages for over a week now.
I attempted to escalate this to Samsung Care+, and also got no reply. I have resorted to filing a complaint with DTI. This kind of service is unacceptable, especially since I could have just gone to Greenhills and gotten it repaired in less than an hour.
So if you are thinking about getting a Samsung phone because it comes with Care+, think twice, because it's not as good as it sounds.
