cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

IP Rating Reliability

(Topic created on: 07-26-2022 01:52 AM)
598 Views
Eng-Eng
Active Level 2
Options
Galaxy S
My Galaxy S20 Ultra is beyond recoverable, even it was only in water for less than 3minutes, and just in 4ft. Would you still believe that this flagship phone complies with IP68 rating?
12 Comments
butete
Expert Level 5
Galaxy S
yes but there are factors
0 Likes
pham_hni
Expert Level 1
Galaxy S
Depends on what substance you dropped into.
0 Likes
Eng-Eng
Active Level 2
Galaxy S
Dropped into swimming pool, and it is not even heavily chlorinated :(

I don't even have cracks or obviously visible scratches on my phone. That's why I do not accept Samsung Techs reasons that it reached a certain limit
0 Likes
pham_hni
Expert Level 1
Galaxy S
Idk. How old is your phone?
0 Likes
Eng-Eng
Active Level 2
Galaxy S
Just 1.5 yrs old
0 Likes
pham_hni
Expert Level 1
Galaxy S
Did you use it on heavy gaming? (Heats up adhesive overtime)
0 Likes
butete
Expert Level 5
Galaxy S
strating from s7e i always use casing for water resistance,
0 Likes
SamsungRightCare
Community Manager
Options
Galaxy S

Hello Eng-Eng

If you are headed to the beach or waterpark, you can take comfort knowing your phone can keep up with you if it has a high IP rating. Just make sure you don't drop the phone in the ocean or while you're going down a waterslide.

Keep these tips in mind when you're facing the elements:

 
  • Whenever your phone gets wet, dry it thoroughly with a clean, soft cloth.

  • Do not expose the phone to salt water or ionized water. If your phone is exposed to salt water, wash the phone with fresh water, and then dry thoroughly with a clean, soft cloth. Otherwise, when it dries, salt may accumulate and block the primary microphone, earpiece, or external speaker.

  • When drying off your phone, be sure to pat the earpiece (top front of the phone), primary microphone (bottom of phone), external speaker (bottom of phone), and the power/accessory (USB) interface connector with a clean, soft cloth to remove as much water as possible.

  • Do not try making a call immediately after your phone has gotten wet. The microphone may have water in it, which may lower the volume of your voice on the other line. Wipe the phone with a clean, soft cloth, and then allow the phone to air-dry before making a call.

  • Physical damage to your phone, such as chips and cracks, can significantly reduce its ability to resist dust and water.

0 Likes
Eng-Eng
Active Level 2
Galaxy S
Facts:
1. My phone has no history of drops, so I'm 100% there will be no cracks
2. Phone was immediately rescued in a 4ft swimming pool in less than 5mins. As far as I know, it can withstand 1.5m deep upto 30 MINUTES!
3. I know precautions, never turn it on while it is wet. But this phone just keeps overheating, and shuts off on its own and never boot again even 3 days had past.

Therefore, your feature does not comply and do not deserve IP68 rating, IT IS A DEFECT!!!
0 Likes