my s20+ just had a white line after my last update. I did'nt drop it or anything by theres a white line. Can samsung explain that one? or fix that issue. But if samsung cant fix or ignore it maybe next time ill upgrade a phone ill think about it if still ill take samsung phones
sadly its been hapening also to felliow members. Members app as follows: Step 1. Long press Samsung Members icon on Apps screen and tap Error reports. Step 2. Tap OK on agreement popup to send system log data. Step 3. Select Symptom category "Display". Step 4. Describe the problem in details and SEND.
@butete It's been a week already.. the unit is still with the technician and it seems the unit is not responding despite the multiple attempt to update the software 😔
My Note20-U had 2 greenlines after updating to OneUI5.0. The lines appeared one after another in the interval of weeks. My observation is that this Samsung flagship "20" series, perhaps with its notorious Exynus chipset, cannot handle the new software upgrade power demand, to put it simply.
Technical explanation, SAMSUNG kept silent. FREE repair, actually amoled screen replacement is necessary, is under its warranty obligation, outside of it charging around 15k.
I traded-in my damaged Note20-U in last pre-order offer for another Samsung flagship phone for 16.2k. These phones are expensive, and the consumers gamble that they will serve well & long.
I suppose SAMSUNG cares for its brand-- but it's the consumers' choice and risk.
BTW, my wife's iPhone13 Pro-max got 'full white screen" one morning to start her day aghast, no chance to backup anything in the phone. It's less than 1 year old service, but good it happened while still under warranty. I learned this didn't happen only to her. Apple got defective model/s too.
Expecting your device to perform better after an update, but your device end up having a white line on the screen instead, then I will get frustrated too. For that, we are sorry about your experience and we apologize for the inconvenience it caused you.
In addition to our dear Samsung members replies, I highly recommend bringing it immediately to the nearest Samsung Authorized Service Center in your area. Rest assured that our Samsung engineer and technicians are competent to assess your device with suggestions, and offer to provide prompt solutions to restore it up to optimum performance.
