Lets see if the ACCC think Samsung have conducted themselves appropriately 😡

[Temperence]

Received my new Samsung S22 Ultra on 5th March. I have been trying to redeem my pre order bonus every day since the 6th March. I've tried multiple devices different times of the day and each time it's failed. Today - 10 freaking days later I finally make progress & it works- only for It to then say that they are sold out😠.

Going by the amount of complaints from customers going through the same/similar thing. It appears to be a set up. Hopefully ACCC will look into it.

[Deep20]

That's the only way left for the customer. Samsung Australia service is the worst I have ever seen.

[Aviraex]

It's an absolute joke. Will be making a complaint to the ACCC as well.

[Temperence]

The more complaints that are made, the harder the ACCC investigate.
Atm, the only thing I am seeing is false advertising in order to obtain sales.

[lordted]

Man atleast you got your phone I preordered on 10th Feb and I'm still waiting on my phone !!

[Deep20]

Same here

[Temperence]

I'm so sorry to hear that😔 that's so not cool

[SamsungLaura]

Hi Temperence, thank you for bringing this issue to our attention. Our team have confirmed that Samsung will be restocking the preorder bundles.

Again, I do apologise for the inconvenience this has caused. All feedback from this thread has been passed on internally for future reference. 

Should you have any further issues with redemption, please feel free to reach out on this thread so that I may follow up.