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Original topic:

Line appearing on the screen

(Topic created on: 11-15-2024 12:31 PM)
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Members_q7tv6yK
Beginner Level 2
Options
Galaxy S

Samsung S22 is supposedly under Samsung line of high-end smartphones but yet My S22 ultra is not even 2 years old and i have this problem. Spent almost S$1800 on the phone and it totally does not make sense that i have to bear the cost to replace the screen when it is very obvious the problem lies with Samsung. 
i was in a group of 6 people and including myself 2 other people had the same problem or know someone who had the same problem with Samsung phones. it is very clear this is a Samsung problem
i dont understand why other countries are replacing it for free but Samsung Singapore is not being responsible. 
I was told by the customer service staff that its a matter of luck, some phone will have this problem. This is really disappointing. Why am i paying so much for the phone and i am just 'lucky' enough to get one that has this problem. 
i really hope Samsung Singapore will do something about this. 

6 Comments
Mogay
Expert Level 5
Galaxy S

1. They won't do anything,

2. AMOLED-type screen on Note, S, or Z series and some midrange phone that have Super AMOLED+ (A73, A71, and M51) will have low chance to suffer green line issue, if you want avoid it either get A55 (Super AMOLED w/o plus) or simply get phone with IPS screen. Also make a little research, if you are sticking with AMOLED-type display please find a screen that made by BOE and not Samsung

 

now the decision is yours whether replace the screen or get a new phone, it doesn't matter if you also wanted to switch brand, because it's your money anyway.

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SamsungNantakkumar
Moderator
Moderator
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Galaxy S

Hi Members_q7tv6yK,

 

This is Nantakkumar from the Samsung Members team.

 

On behalf of my team, I apologise for the issue you have encountered. We would like to find out more to provide further assistance to you.

 

I have directly messaged you through Samsung Members. Once we receive your contact details, our team will reach out to you soonest.

 

Thank you!

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may-s
Active Level 5
Galaxy S
#RIPSamsung
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