Locked out of Knox - asking to contact IT admin

[Bkf]

I have a SM-G950F (Galaxy S8) and have been locked out of Knox. 

When I try to go into My Knox, I get the following message:

"My Knox has been locked"
"Contact your IT admin to reset your My Knox lock type"
"OPEN MDM"

It is my phone (not a company phone), and I have not rooted or modified it. 

It was purchased direct from Telstra in 2017. 

I still have access to secure folder. 

Any help would be appreciated. 

[SamsungLaura]

Hi @Bkf, that's strange. Do you use any work-related apps on your phone? 

[Bkf]

Hi Laura, no, its always only for personal use, its never been a work phone. 

It was brand new when purchased, and not refurbished. 

[SamsungLaura]

Thanks for clarifying. That's odd.

In that case, I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated. Error reports are sent to our team to identify any deviations in your device performance, once analysed, our team will get back to you with a response to advise further. 

To send an error report:

Samsung Members > Get help > Error reports > select issue category > describe issue and frequency > Tick ‘send system log data’ > Send in top right.

Alternatively, I also recommend for you to head into your nearest authorised service centre with your proof of purchase so that we can take a closer look into this. Please be aware that due to our Privacy Policy, your device may be factory reset before being assessed. I highly recommend backing up your device via Smart Switch, OneDrive and/or Google to ensure none of your data is lost.

For more information on how to back up your device: https://www.samsung.com/au/support/mobile-devices/back-up-samsung-device/

To book an appointment prior to heading in-store or to drop off your device via Australia Post: https://www.samsung.com/au/support/your-service/main 

To find your nearest store: https://www.samsung.com/au/samsungstore/

[wytenblackdnt4get2pk]

Indeed

[wytenblackdnt4get2pk]

Found out who is doing the same line. Just gave me 13 virus 'as soon as I tried putting a credit band on my name.

[wytenblackdnt4get2pk]

It's saying I'm locked out of Knox and to contact IT admin?& does anyone know what Ui Android app is ?.it has been coming up in my history but I can't find any information on my phone about it.Am I hacked cause all my location are mostly on but it's not showing my acctual location where I am.

[SamsungLaura]

Hi there, that's strange. Please send through an error report as mentioned above for our team to look into. 

To send an error report:

Samsung Members > Get help > Error reports > select issue category > describe issue and frequency > Tick ‘send system log data’ > Send in top right.

[pponsov]

I have the same problem with Samsung S7. My phone was bought new and has always been used for personal use. My Knox was locked out after entering my password multiple times.

[SamsungClaudette]

Hello @pponsov

I am sorry to hear you are that you are also having this issue. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps.

To send an error report:
Samsung Members app > Get help > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.

Kind regards,
SamsungClaudette